Curbside Service

 

Curbside Pick-Up

Monday – Friday    10am - 6pm

Saturday    10:30am - 2pm

 

Lobby Pick-Up

Monday – Friday    12pm - 6pm

Saturday    10:30am - 2pm

 

Pickups

Step 1 -   Place Holds

Use our online catalog or call to find items that are available and place them on hold. Limit 10 hold requests per library card. Choose which location you would like to pick up your items. *Hotspots and steam kits will only be available for curbside pickup.

 

Ways to make hold requests:

Online Catalog

Explore our materials in the online catalog and place a hold on any item you wish to receive.

Login using your library card number. The PIN is your 8 digit birthdate.

Phone

Call (515) 978-7944  and Library staff will place items on hold for you. Holds are filled in the order they are received. 

 

Step 2 -   For Curbside Pick Up Schedule an Appointment

When your holds are ready you will be notified by email, text, or phone to schedule your pickup day and time.

 

 

 

Step 3 -  Pickup Your Items

Lobby Pick Up

When your holds are ready you will be notified by email, text, or phone. Your items will then be ready for grab and go pick up in the Library lobby just inside the front doors. 

 

Curbside Pick Up

Pull up to the designated pick up area at the south side of the building and open your trunk. Library staff will ask for your name or will identify your car from the reservation.

Help us by putting a piece of paper with your last name on your windshield.

Walk up/bike up pickups will be placed on the sidewalk.

 

All staff will wear protective equipment necessary to keep themselves, other staff, and the public safe. 

All employees will wear face coverings, and the Library asks that patrons observe social distancing best practices.

 

Returns

The book drops on the south side of the library are now open. Returns can be made there at any time. Oversized items that do not fit in the book drop need to be returned during the curbside pickup hours of Monday-Friday, 10:00am – 6:00pm. Items should be placed on the oversized returns cart located near the book drop. Staff will not accept returns during pickup. If you are only returning items and curbside is located the the front entrance, please reserve the parking spaces closest to the building for people using curbside pick-up. Returned items will be checked in after at least 4 days of quarantine. 

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Curbside FAQs

 

General

• Curbside pickup service is available for library materials including books, audiobooks, DVDs, magazines, hotspots, and STEAM kits.

•  Walk up/bike up pickups will be placed on the sidewalk.

• The library is closed at this time and will remain closed to the public.

• No fines will be charged during our closure.

• All library cards set to expire in 2020, have been renewed until 7/1/2021.

 

Reopening

• The library has a multi-phase plan for reopening based on federal reopening guidelines. We will open as soon as it is safe to do so. We are closely monitoring the situation. Please see our Reopening Plan.

 

Returns

•  The book drops on the south side of the library are now open. Returns can be made there at any time.

•  Oversized items that do not fit in the book drop need to be returned during the curbside pickup hours of Monday-Friday, 10:00am – 6:00pm. Items should be placed on the oversized returns cart located near the book drop.

•  Returned items will be checked in after at least 4 days of quarantine. No fines are being assessed at this time. 

 

Getting a Library Card

• You can create a digital library card on our website.

• If you would like to be able to check out items, you will first need to create a digital library card. Once you do that, let us know and we can upgrade your digital card to a temporary card. The temporary card will allow you to continue to use digital resources as well as check out 5 items at a time. We will send you your new library card number via email and mail.

 

Donations

• The library is not accepting book, DVD, or magazine donations at this time.

• We are not accepting donations of craft supplies or envelopes at this time.

 

Parking Lot

• The library is currently undergoing a parking lot project which will double the number of parking spots. The parking lot project will last into the fall.

 

Interlibrary Loan

• At this time, we are unable to take any requests for interlibrary loans. We hope to resume this service in the near future.

• Any interlibrary loans that were checked out prior to our closing, should be returned as soon as possible.

 

Hotspots/Steam Kits

• These items are available for checkout. Hotspots checkout for 2 weeks. STEAM Kits checkout for 4 weeks.

 

Adventure Pass

• At this time, we have suspended Adventure Pass. Unfortunately, new processes for booking passes were too staff intensive for us as we work to establish our Curbside service. We hope to resume this service in the near future.

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